2 Job Opportunities at Cartrack Ltd, Dar es salaam

Job Title: Sales Consultant/Key Account Manager
Location: Dar es Salaam – Tanzania
Purpose
To market and sell Cartrack products & services and ensure that sales targets in a specified area are met. Manage key accounts, maintain long term relationships with clients and maximise sales opportunities within them. The ideal candidate must be target driven, self-starter and motivated to succeed.

Key Responsibilities:

Identifying, calling and selling the company products and services to potential customers
Developing long-term customer relationships in order to promote and reinforce value propositions.
Promoting products and services to existing key account customers
Following up on customer requests, orders placed, out of stock situations and all communication to customers.
Identifying opportunities to grow the market share
Achieving monthly and yearly sales targets through planning and executing plans for key accounts.
Obtaining complete knowledge of competitor products and markets.

Experience Required

Minimum 2 years’ experience as a Sales Consultant/Key Account Manager (Sales)
Experience in sales and providing solutions based on customer needs


Qualifications Required

Degree in Marketing and Sales


Competencies

Excellent Communication Skills
Customer Services Orientated
Business Acumen
Target Driven
Problem Solving Skills
Excellent command of English

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Job Title: Control Room Agent
Location: Dar es Salaam – Tanzania

Purpose
To attend promptly to all calls and clients’ cases and to assist with technical & recovery jobs, in accordance with Cartrack policies and procedures. To ensure prompt, efficient and effective support to clients’ inquiries.


Key Responsibilities:

Monitor and respond to incoming events from tracking units by immediately contacting clients to confirm or verify that all is in order with the vehicles.
Provide support when required for none streaming issues to clients that call directly to Cartrack.
Attend to inbound calls from clients testing units or requesting positions on vehicles.
Escalate complex matters to systems support and IT- Support staff.
Coordinate all control room recoveries.
Provide weekly reports to Management.
Identify anomalies or faults from incoming cases.
 Assist the Technical team during installations.
Attend to all activities during the shift


Experience Required

2 years in Call Centre environment (inbound and outbound)
Experience in an emergency call centre environment an advantage
Experience dealing with clients


Qualifications Required

Diploma in Information Technology Competencies
Excellent Communication Skills
Customer Services Orientated
Problem Solving Skills
Attention to Details
 Excellent command of English 


MODE OF APPLICATION
To apply, kindly email your CV to: tanzaniacareers@cartrack.com

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