FLM Manager at Nokia May, 2019

Job Title: Experience in FLM Manager

Manage maintenance contract implementation including the FLM subcontractors to deliver daily operations & maintenance activities to customer within contractual SLA.

Apply, improve and ensure that the fault management process implemented and respected on field activates.

Operations improvement plan through outage analysis for Active and Passive operations.

Process developments to improve operational efficiency.

Infra Operations & Maintenance Management of Core/BSC –MGW & cell sites of Airtel Tanzania.

Need to Ensure Company targeted GP and NP through effective cost controlling.

Subcontractor governance to have effective delivery of operational assignments.

Complete Operations management through

Responsible for driving Operational / Business excellence initiatives for delivery teams.

Aligning the delivery teams to meet Scope of Work & Contractual obligations of customer on both Compliance / Regulatory requirements.
Manage customer relationship / service delivery / process orientation to meet the operational requirements.
Managing program Profit &Loss through effective workforce management and optimal cost management.
Cost projections for the entire operations and tracking the cost with monthly reviews.
Monitoring all Operational Expenditures.
Close co-ordination with other operators for better network availability in shared sites.
Conducting & supervising governance meetings with customer and subcontractors.

Management of vendors.

Regular meetings with vendors to enforce effective governance

Contractual compliance by ensuring correct deliverables as demanded in contract for both customer and for subcontractors delivering task to assist our operations delivery.

Efficient Operations & Maintenance of network

Supervising & providing necessary support to teams

Job: Deployment – First Line Maintenance Manager

Primary Location: Middle East & Africa-Tanzania, United Republic of-Tanzania, United Republic of-Dar es Salaam

Schedule: Full-time

Good communication skills
Experience in FLM management
Excellent inter-personal skills and proven availability to work under high pressure
Capability to build trust and communicate efficiently


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