CVM Specialist (Data) Job at Tigo

Job Title:CVM Specialist (Data)
Jobs at:
Deadline of this Job:
8th May 2019   
Duty Station:
Within Tanzania Dar es Salaam East Africa 00000 TZ 

JOB PURPOSETo maximize customer value by focusing on CVM programs for mobile data, focusing on enriching customer experience at each stage of customer lifecycle, to derive better value for customer a well as Tigo, by means of segmentation and targeted approach, focusing specifically on the High Value segment as per Tigo’s commercial strategy. In terms of results, we are looking for increase in data penetration (3G and 4G), data ARPU and data pack penetration, by means of targeted activities, to derive positive impact on Topline and bottom-line revenues for Tigo . 
• Use customer segmentation, data analytics and consumer insight/research as strong tools to design and manage a detailed campaign roadmap for reducing customer and revenue churn
• Launch Data Customer Base Upgrade programs to facilitate upselling of small data bundles to higher bundles
• Grow the adoption of Data users on the Tigo network à increase data penetration by means of reducing data churn and implementing data seeding programs for non-users
• Design and ensure all BTL Campaigns for Data are agreed with product department and it runs on CVM platform in a timely and agreed manner
• Review results of BTL campaigns and take appropriate corrective or re-enforcing actions
• Responsible for designing and initiating WIN Back, Inactivity and upselling Programs to drive data revenues, customers and agreed KPIs

Job Skills: Not Specified 

Job Qualifications: Not Specified 

Job Education Requirements: Not Specified 

Job Experience Requirements: Not Specified

Job application procedure
Click Here to Apply

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