We’re looking for a Greenlight Sr.Expert to support the day-to-day operations of our Dar Es Salaam location. We’re looking for an experienced expert who operates with a customer-first mentality. In this role, you’ll help to coach a team of Experts on how to best build Uber’s relationship with driver-partners, support their operational needs, and support day-to-day operations of the Greenlight centers. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.
What you’ll do
Support Uber partners from the GLH and remotely
Support the daily operations through operational oversight and analysis
Handle escalations of more difficult support interactions
Train, coach, and guide Uber Experts to strengthen quality and efficiency metrics
Own facility issues such as supplies, utilities, and branding
Improve processes on behalf of Uber Experts and partners to the GL program through project work
You will be taking the lead on project/assignments
What you’ll need
At least 1 year of relevant experience
- 1-year tenure as S1
- Great communication skills and ability to interact with internal and external partners.
- An interest in and passion for Uber.
- Demonstrated background in solving complex customer problems
- Team leadership experience in a fast-paced environment
- Excellent communication skills, including Google, Slides communication tools knowledge
- You should have a bachelor’s degree in a relevant field
- You have basic knowledge of querying using SQL